Visiting Hours & Policy

CaroMont Regional Medical Center recognizes the importance family members and care partners play in supporting, comforting and providing important information in the care of the patient. Family members and care partners are respected members of the healthcare team who help to ensure quality and safety. CaroMont Regional Medical Center patients have the right to define their “family” and how they will be involved in care, care planning and decision making.

• All patients have the right to receive visitors. CaroMont Regional will not restrict, limit or deny visitation privileges based on age, culture, language, physical or mental disability, socioeconomic status, race, color, national origin, religion, sex, gender identity, sexual orientation or disability.
• Visitation is open to virtually anyone – a spouse, domestic partner (including a same-sex domestic partner), another family member or friend. CaroMont Regional will ensure that all visitors enjoy full and equal visitation privileges consistent with the patient’s preferences.
• The patient has the responsibility to inform the staff of any visitor(s) they would like to be asked to leave.
• CaroMont Regional will allow a family member, friend or other individual to be present with the patient for emotional support during the course of the hospital stay.
• CaroMont Regional will allow for the presence of a support individual of the patient’s choice unless the individual’s presence infringes on others’ rights, safety or is medically contraindicated. The support person may or may not be the patient’s surrogate decision maker or legally authorized representative.
• CaroMont Regional Medical Center endorses an open visitation atmosphere. There may be instances when visitation needs to be limited or restricted when it is clinically necessary or reasonable. Example: flu visitation restrictions, inpatient psychiatric units, etc.
• CaroMont Regional Medical Center complies with North Carolina’s No Patient Left Alone Act (NPLAA), which patients can find at https://www.ncleg.gov/Sessions/2021/Bills/Senate/PDF/S191v5.pdf. Patients and families who believe a violation of the NPLAA has occurred may reach out to the individuals responsible for investigating NPLAA visitation violations:
  
  • CaroMont Regional Medical Center: call 704.834.2694 to speak with a Patient Representative
  • North Carolina Department of Health and Human Services: call 800.662.7030 and ask for the Clinical Administrator
  • Centers for Medicare & Medicaid Services, Region 4: call 404.562.7888 and ask for the Regional Director

Please click here to view our current visitor restrictions. All visitors arriving outside of those hours need to enter through the Rotunda or Emergency Department to sign in and receive a self-expiring visitor badge that must be worn at all times and visible while in the hospital. Visitors will have access to the patient’s floor they are visiting and The Terrace. Visitors from the Emergency Department will only be able to access The Terrace.