Reporting Concerns

Your quality care and safety is important to us. If you have any unresolved complaints regarding patient care or safety issues, you may express your concerns directly to the department, contact CaroMont’s Patient Representatives at 704.834.2694 or you may report them to our accrediting body or the state agency listed below:

The Joint Commission
Office of Quality & Patient Safety
https://www.jointcommission.org/report_a_complaint.aspx
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Toll Free: 800.994.6610
Fax: 630.792.5636

Division of Health Services Regulation
Complaint Intake Unit
www.ncdhhs.gov
2711 Mail Services Center
Raleigh, NC 27699-2701
Toll Free: 800.624.3004
Fax: 919.715.7724

Medicare Beneficiary Ombudsman
https://www.medicare.gov/claims-and-appeals/file-a-complaint/complaint.html
1-800-MEDICARE (1-800-633-4227)