Reporting Concerns

Your quality care and safety is important to us. If you have any unresolved complaints regarding patient care or safety issues, you may express your concerns directly to the department, contact CaroMont’s Patient Representatives at 704.834.2694 or you may report them to our accrediting body or the state agency listed below:

The Joint Commission
Office of Quality & Patient Safety
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Toll Free: 800.994.6610
Fax: 630.792.5636
Website: www.jointcommission.org
Email: patientsafetyreport@jointcommission.org
Visit: https://www.jointcommission.org/report_a_complaint.aspx

Division of Health Services Regulation
Complaint Intake Unit
2711 Mail Services Center
Raleigh, NC 27699-2701
Toll Free: 800.624.3004
Fax: 919.715.7724
Website: www.ncdhhs.gov

Medicare Beneficiary Ombudsman
Toll Free: 1.800.MEDICARE
Website: https://www.medicare.gov/claims-and-appeals/file-a-complaint/complaint.html