News and Information

Important Information for Patients With UnitedHealthcare


UnitedHealthcare has provided notice to CaroMont Health that they would be terminating our contract for hospital-based services on December 1, 2020. This termination means that nearly 11,000 UnitedHealthcare members in our area would no longer be considered in-network at CaroMont Regional Medical Center.

CaroMont Health has tried in earnest to come to an agreement that would meet UnitedHealthcare’s desire to lower hospital reimbursement while still ensuring the hospital receives adequate compensation to cover the cost of care. Unfortunately, UnitedHealthcare proposed rates that are more than 25% below other health care systems in the Charlotte region, and thus far, has been unwilling to consider fair and equitable rates for hospital care.

We are very disappointed that the largest health insurance company in the world, which earned approximately $22 billion in the last 12 months, has chosen to terminate the relationship with a community hospital during the COVID-19 pandemic.

CaroMont Health has seen the significant stress and financial hardship COVID-19 has created for many, and the health system will not allow patients to bear the additional burden of being caught in the middle of their insurance provider’s contract negotiation strategy. As such, CaroMont Health is working with patients and employers to find solutions to allow patients to still receive care at CaroMont Regional Medical Center.

Patients who are concerned about UnitedHealthcare’s actions should consider contacting their Human Resources department or Benefits Administrator and ask them to choose a health benefit plan that includes CaroMont Regional Medical Center in the provider network. They may also call UnitedHealthcare at the Customer Care number listed on their ID card or at 1.800.328.5979 and ask them to withdraw their termination of CaroMont Regional Medical Center to allow time for a fair and equitable negotiation.

If patients with UnitedHealthcare have questions about care at CaroMont Regional Medical Center, they may call the CaroMont Health Financial Customer Service line at 704.834.2931 or 704.834.2450. We value the trust our patients place in the providers and staff at CaroMont Health, and we remain ever committed to finding a long-term solution that puts the health and wellbeing of our patients and our community first.

Categories: Health, Current