News and Information

Emergency Department Entrance Change


Beginning Friday, August 22 at 7:00 a.m., all CaroMont Regional Medical Center Emergency Department patients will be directed to a new entrance and waiting area. All emergency traffic will now enter from Entrance B off Court Drive. Signage and staff will be around campus to help direct traffic during this time. This change marks the beginning of an extensive renovation and expansion of the Emergency Department at CaroMont Regional. When finished in 2016, the new Emergency Department will offer a new pediatric area, a larger general waiting area and private triage rooms.

During the initial phase of this project, a portion of the parking lot will be closed. To ensure the highest-quality care and experience for our patients, security will closely evaluate all Emergency traffic and offer complimentary 24-hour valet service for handicapped parking and those with medical emergencies who are unable to self-park. All other patients and visitors are asked to park in the visitor parking deck adjacent to the Birthplace.

Here are some helpful hints for patients using valet:

  • Please remove or conceal all valuables: Your vehicle will be parked in a secure area, but CaroMont Regional Medical Center and Park Inc. are not responsible for items left in your vehicle.
  • Keep your claim tickets: Please keep the claim tickets you were given when you dropped off your car. You will need these to claim your car when you leave. If the tickets are lost, please see one of the parking attendants.
  • Picking up your vehicle: Upon discharge, please visit the valet podium at the Emergency Department entrance with your claim tickets. Please allow 10 to 15 minutes for staff to retrieve your vehicle.
  • Hospital Admissions: If you are admitted to the hospital, please make arrangements to have your car moved within 24 hours. If you are alone, please notify registration staff that your vehicle is parked in valet.
  • Questions: If you have any questions about valet services, please ask the valet attendants. For customer service or patient care questions, please call the Patient Representatives department at 704.834.2694.
  • Please do not tip valet attendants. For the convenience of our patients, this service is complimentary; attendants are unable to accept tips.