Visitor Information

Visitor Information

To help protect the health of our patients and employees, CaroMont Health has implemented the following visitor restrictions and screening requirements for all CaroMont Health facilities, including CaroMont Regional Medical Center, the Birthplace and CaroMont Medical Group clinics.This adjustment is in accordance with the latest guidance from health officials and aligns with visitor requirements in other hospitals in North Carolina.

Mandatory Patient and Visitor Requirements for All CaroMont Health Offices and Locations:

  • Health and Temperature Screening: All individuals entering a CaroMont Health facility are required to answer health screening questions and have their temperature checked prior to entry.
  • Masks: All individuals must wear a mask (cloth or surgical) when entering, when inside and when exiting all CaroMont Health facilities. Vented masks, bandanas and neck gaiters are not allowed.

CaroMont Regional Medical Center
Patients in the emergency departments (ED) will be allowed two visitors at a time and these visitors may be switched out throughout the duration of the patient's ED visit.

All other visitor restrictions remain unchanged, including one visitor per day for adult hospital units.

  • Hospital visitation times will be daily from 8 a.m. – 8 p.m.
  • Only one designated visitor per patient allowed each day
  • Switching visitors during the day will not be allowed; a different visitor may come the next day

All visitors must:

  • Be at least 18 years of age and free from fever or respiratory symptoms
  • Wear a mask at all times when inside the facility; the mask must cover the mouth and nose. Vented masks, bandanas and neck gaiters are not allowed.
  • Undergo a health screening with temperature check upon entry to the facility
  • Comply with all guidance related to social distancing and any other signage or direction from staff
  • Remain in the designated areas at all times; they are not permitted to walk about the hospital

Exceptions to hospital visitation restrictions:

  • Visitors are also not allowed for patients who have been diagnosed or being observed for possible infection with COVID-19.
  • Visiting hour restrictions do not apply in maternity settings or emergency departments
  • Surgical patients undergoing an early morning procedure may have one visitor with them even if arriving before 8 a.m.
  • Pediatric patients (age under 18) will be allowed two parents/guardians any time of day
  • Patients with the following conditions may be allowed more than one visitor, as determined by the treating physician and facility leadership:
    • End of life circumstances
    • Certain communication barriers
    • Caregiver/decision making

The Birthplace at CaroMont Health
Obstetric patients going to the hospital may have one partner and one birth support person accompany them. Visitors will be screened for symptoms of COVID-19, including a temperature check, and must check in using photo identification.

Where visitation is not possible, family and friends are encouraged to utilize other forms of communication support for their loved ones, such as phone calls or video chats on cell phones or other mobile devices. Please speak with your care team about options for virtual communication.

Courtland Terrace
For the safety of our residents, visitors are not allowed at Courtland Terrace.

CaroMont Medical Group – Physician Offices and Urgent Care Centers

  • Only patients are allowed inside physician offices and Urgent Care locations.
  • Minors under the age of 18 may be accompanied by one parent or guardian.
  • Patients who require assistance may be accompanied by one caregiver or legal guardian.
  • All individuals entering a CaroMont Medical Group clinic will be screened for symptoms of COVID-19 and are required to wear a mask (vented masks, bandanas and neck gaiters are not allowed) for the duration of their visit.

If patients are experiencing symptoms of COVID-19 (fever, cough, shortness of breath) and have been exposed to someone with a suspected or confirmed case of the virus, they are asked to call before visiting any CaroMont Medical Group office or Urgent Care location.