At CaroMont Health, we seek to provide an exceptional experience for every patient and family. We want to partner with you to ensure that you receive superior quality, personal care.
Patients have the right to caring, respectful, personal, quality care. As a patient at CaroMont Health, you can expect the following:
- To be treated with consideration and respect.
- To obtain from your physician complete and current information concerning your diagnosis, treatment, and prognosis in terms that can be understood.
- To receive, from your physician, information necessary to enable you to make a decision as to whether to consent to a procedure or treatment.
- To information regarding pain management.
- To refuse treatment care and services to the extent permitted by law and to be informed of the possible medical consequences of your actions.
- To every consideration of your privacy concerning your own medical care program.
- To expect that all communications and records pertaining to your care should be treated as confidential.
- To designate visitors who shall receive the same visitation privileges as the patient’s family members, regardless of whether the visitors are legally related to patient.
- To expect that within its capacity, the hospital must make reasonable response to the request of a patient for services in an emergency (in regards to transfer to another facility.)
- To obtain information as to any relationship of your hospital to other health care and educational institutions insofar as your care is concerned.
- To be advised if your physician proposes to engage in or perform experimentation or research affecting your care or treatment. You have the right to refuse to participate in research projects.
- To participate in decisions regarding your care.
- To expect reasonable continuity of care for the illness or injury for which you are hospitalized.
- To examine and receive an explanation of your bill regardless of source of payment.
- To know what hospital rules and regulations apply to your conduct as a patient.
- To present concerns or conflicts pertaining to your care to the Patient Rep or management staff without fear of compromise to your care or access to care.
- Neonatal, child, adolescent and geriatric patients have the additional right to expect that the Hospital have a mechanism in place to review and evaluate special needs and wishes of your respective group.
- Information about protective services can be obtained through the Care Management Department.
- To obtain consultation with another physician.
- To receive medical and surgical services if we are able to provide these without discrimination based on race, color, sex, gender identity/expression, sexual orientation, language, culture, national origin, source of payment, age, religious preferences, or disabilities – physical or mental.
- The hospital respects your right to and need for effective communication. Example: the right to access, when possible, an interpreter if the patient does not speak English.
- To not be awakened by hospital staff unless medically necessary.
- To be free from needless duplication of medical and nursing procedures.
- To medical and nursing treatment that avoids unnecessary physical and mental discomfort.
- To be free from restraints and seclusion unless medically necessary.
- To have a family member or representative and your own physician notified promptly of admission to the hospital.
- To make advance directives.
- To be free from neglect, abuse, or harassment.
- To easy access to your medical record within a reasonable time.
- To receive care in a safe environment that preserves dignity and contributes to a positive self image.
- To actively participate in your plan of care.
- To receive full information and counseling on the availability of known financial resources for your health care.
- To receive the name of the individuals providing your care, treatment and services.
Patients have responsibilities to:
- Providing information that facilitates your care.
- Asking questions or acknowledging when you do not understand the treatment course or plan of care.
- Following instructions, policies, rules and regulations in place to support quality care.
- Supporting mutual consideration and respect by maintaining civil language and conduct in interactions with staff.
- Meeting financial commitments.
If you have questions or concerns regarding your experience at any of our facilities, please call 704.834.2682
Your quality care and safety is important to us. If you have any unresolved complaints regarding patient care or safety issues, you may express your concerns directly to the department, contact CaroMont’s Patient Representatives at 704.834.2694 or you may report them to our accrediting body or the state agency listed below:
The Joint Commission
Office of Quality & Patient Safety
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Toll Free: (800) 994-6610
Fax: (630) 792-5636
Division of Health Services Regulation
Complaint Intake Unit
2711 Mail Services Center
Raleigh, NC 27699-2701
Toll Free: (800) 624-3004
Fax: (919) 715-7724