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CaroMont Health Announces Plans to Enhance Emergency Care Experience for Patients


Renovation and Expansion Underway for CaroMont Regional Medical Center

CaroMont Health today announced several projects and partnerships being implemented in Emergency Medicine at CaroMont Regional Medical Center. The goal of this effort is to enhance emergency medicine offerings in the county and continue to improve patient experiences.

Emergency services play a pivotal role in a health care system and the increasing demand for these services is seen in emergency departments across the country. CaroMont Health treats an average of 100,000 patients each year making it one of the busiest emergency departments in North Carolina. This high patient volume places it in the “Mega ED” category; only five percent of emergency departments in the country see this annual high patient volume. Despite this trend, CaroMont Regional continues to be well below national medians for wait times.

“We are known across the country for providing exceptional care, and our ED services must reflect that standard,” said Doug Luckett, President and CEO at CaroMont Health. “Our ED is a major entry point for patients, so it is critical that we provide an excellent experience every time.”

With this in mind, CaroMont Health is working to create opportunities for improvement. Here is an overview of the projects underway at CaroMont Health:

Renovation: Over the next several weeks, CaroMont will begin a major renovation and expansion project for the Emergency Department (ED) at CaroMont Regional Medical Center. The $16.5 million project will add more than 20,000 square feet of space to the existing department, including a larger waiting room and intake area for patients and four private triage rooms. Additionally, imaging will be relocated to better facilitate basic radiology procedures directly from triage, and a dedicated pediatric unit will offer separate waiting, triage and treatment rooms.

The project will take place in multiple phases over the next 18 to 24 months. To minimize interruption during the renovation, the main patient waiting area and entrance will be relocated to the opposite side of the ED. The patient waiting room will transition to what is currently overflow seating and traffic patterns for patients and ambulances will also shift, with all traffic entering from Entrance B (Veterans Drive) beginning Friday, August 22. During this time, additional services will be provided to patients and visitors, including security-monitored parking and valet services.

“This expansion project is important for the residents of our community,” said Doug Luckett, President and CEO at CaroMont Health. “Our last renovation of the Emergency Department was about 15 years ago and was designed to service 60,000 patients a year. We’ve made good use of that space, but we’re ready to expand our footprint and services to ensure we continue to provide excellent care well into the future.”

Emergency Medicine Provider Partnership: CaroMont Health recently began a partnership with ApolloMD, a physician-owned multispecialty practice that provides emergency medicine physician staffing. ApolloMD’s leadership team works closely with each partner hospital to improve patient care within the department by decreasing wait times while improving patient satisfaction and clinical quality.

The collaboration between CaroMont’s ED staff and ApolloMD has made for a very smooth transition, and patients are already seeing positive results. In fact, since ApolloMD began work at CaroMont on July 1, 2014, the typical wait time in the ED has decreased by 20 percent.

“We are dedicated to providing the highest quality Emergency Medicine services and committed to working collaboratively across specialty lines to better serve Gaston County,” said Yogin Patel, MD, President for ApolloMD Region IV. “We look forward to working closely with CaroMont’s incredible nursing team and skilled medical staff to build a lasting partnership with the community and a strong, thriving Emergency Medicine practice.”

CaroMont Regional Medical Center – Mount Holly Construction: In January 2015, CaroMont Health will open CaroMont Regional Medical Center – Mount Holly, a freestanding ED located across from Mount Holly’s city offices. The goal of this new facility is to offer more than 20,000 residents in the northeastern part of the county more convenient access to emergency care and to alleviate some of the volume at the ED at CaroMont Regional.

The 38,000 square foot facility is uniquely designed using an innovative “no wait” model for patient care delivery. Upon entering, patients are immediately taken back for triage and initial assessment into one of the six Rapid Medical Evaluation (RME) rooms where they are seen by a physician/nurse team. The ED has 12 exam rooms and two resuscitation/trauma rooms. Also included is a diagnostic imaging suite (CT, X-Ray, Ultrasound) and laboratory.

“Once again, we are able to build, expand and grow in our own backyard with our community encouraging us,” said Luckett. “We are pleased to offer this level of service to Gaston County.”