We hope this will answer some of your questions about the financial aspects
of your visit. Professionally-trained financial counselors are available
to assist you with financial needs and concerns. Please do not hesitate
to ask them for assistance.
Patient Financial Responsibilities
- Patients who do not carry insurance coverage, are unable to provide CaroMont
Health with adequate filing information, or who wish to file their own
insurance claims must either pay CaroMont Health in full at the time of
service or make satisfactory arrangements for payment.
- Patients with health insurance coverage will be expected to pay any co-pays,
deductibles, coinsurance or any other patient portion at the time services
- All requests for payment are estimated amounts due. Any additional remaining
balance will be billed to you and are due upon receipt of the statement.
If the entire balance is not paid by the due date, CaroMont Health may
apply finance charges, late fees and/or the reasonable costs and fees
- If your account becomes past due, CaroMont Health will take appropriate
action to recover the amount due. Accounts are considered past due if
your payment has not been received within 25 days of the date of statement.
If you are unable to pay your balance by the due date, it is your responsibility
to contact the Billing Office at 704.834.2931 to discuss a workable solution.
- Delayed insurance payments do not relieve you of your obligation to pay
balances when due; the responsibility still rests with you.
We realize that many services provided to you by CaroMont Health may result
in unexpected expenses for you. Therefore, we want to give you as many
payment options as possible.
- Check or Money Order
- Debit Cards
- Credit Cards: Visa, MasterCard, Discover and American Express
- Bank financing
- Medical Flexible Spending Accounts
If you have any questions, please ask for assistance from one of our professionally-trained
Contacts and Phone Numbers
Below are contacts and phone numbers that may be helpful prior to, during
and after your service is rendered:
Billing Office: 704.834.2931
Assistance is available Monday to Friday between 8:30 a.m. to 5:00 p.m.
for any questions or concerns you have about your patient bill after services
have been rendered.
You may pre-register for future visits Monday to Friday between 8:30 a.m.
to 9:00 p.m. Please have your physician order and insurance card in front
of you when you call.